Privacy Policy

Countronics respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your data when you visit our website or contact us.

1. Who We Are

Countronics is an ISO 9001:2015 certified manufacturer of industrial electronic process control instruments, registered under GST No. 09AABHD8394P1ZI, operating from 3/1/29, Sahibabad Industrial Area, Site 4, Ghaziabad, Uttar Pradesh – 201010, India.

For any privacy-related queries, you may contact us at countronindia@gmail.com or on +91-9810536887.

2. Information We Collect

We collect information only when you voluntarily provide it to us. This includes:

• Contact information — name, company name, designation, phone number, email address, and city/state, provided when you fill our contact form, send us an enquiry, or reach out via WhatsApp or email
• Order information — product requirements, quantities, delivery address, and GST number, provided when placing an order or requesting a quotation
• Communication records — emails, WhatsApp messages, and phone call notes related to your enquiry or order
• Website usage data — pages visited, time spent, browser type, and device information, collected automatically via Google Analytics and Google Tag Manager

We do not collect sensitive personal data such as Aadhaar numbers, PAN numbers, financial account details, or health information.

3. How We Use Your Information

The information you provide is used solely for the following purposes:

• Responding to your product enquiries and sending quotations, datasheets, and specifications
• Processing and fulfilling your orders including invoicing and dispatch coordination
• Providing after-sales technical support and warranty service
• Communicating about order status, delivery updates, and product information
• Improving our website and understanding which products and pages are most useful to visitors
• Sending occasional product updates or new product announcements — only to contacts who have previously enquired or ordered

We do not use your information for profiling, automated decision-making, or any purpose unrelated to our business with you.

4. How We Share Your Information

Countronics does not sell, rent, or trade your personal information to any third party for marketing purposes.

Your information may be shared with:

• Courier and logistics partners — only your name, address, and phone number, solely for the purpose of delivering your order
• Google — anonymised website usage data via Google Analytics and Google Ads, subject to Google’s own privacy policy
• Government or legal authorities — if required by applicable law, court order, or regulatory requirement

All third parties with whom we share data are required to handle it in accordance with applicable laws.

5. Cookies and Tracking

Our website uses cookies and tracking technologies including Google Analytics (GA4) and Google Tag Manager to understand how visitors use our site. These tools collect anonymised data such as pages visited, session duration, and traffic source. No personally identifiable information is collected through cookies.

You may disable cookies through your browser settings. Doing so may affect the functionality of some parts of the website.

We also use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This involves cookies placed by Google when you click on one of our ads.

6. Data Storage and Security

Your personal information is stored securely in our business systems including email accounts and order management records. We implement reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your information for as long as is necessary to fulfil the purpose for which it was collected — typically for the duration of our business relationship with you and for a reasonable period thereafter for warranty and legal purposes.

7. Your Rights

You have the following rights regarding your personal information:

• Access — you may request a copy of the personal information we hold about you
• Correction — you may request that we correct inaccurate or incomplete information
• Deletion — you may request that we delete your personal information, subject to any legal or contractual obligations we may have to retain it
• Opt-out — you may ask us to stop sending you product updates or promotional communications at any time

To exercise any of these rights, please contact us at countronindia@gmail.com. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites including IndiaMART, TradeIndia, LinkedIn, and YouTube. These websites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any third-party website you visit.

9. Children’s Privacy

Our website and services are intended for business use by adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

Countronics reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically. Continued use of our website after any update constitutes acceptance of the revised policy.

11. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Ghaziabad, Uttar Pradesh, India.

12. Contact Us